General Camp Questions
- How is a J Robinson Intensive camp different?
- What age can attend camp?
- What is the daily schedule?
- How do I contact the central camp office?
- What is the re-enrollment rate from last year?
- How can I request a roommate?
- What if I need to stay longer?
- Are there religious services at your camp?
- When can I visit my camper? – is there something special on the last day?
- What happens if my child gets sick during camp? – or gets hurt right before? – do I get a refund?
- What is your cancellation policy?
- What is the Camp Deposit Insurance?
- What kind of food should I expect?
- If my son/daughter has special food requests i.e. Vegetarian/allergies – can I expect a menu change for them?
- How does my athlete get to and from your camps?
Registration/Payment Questions
1. How is a J Robinson Intensive Basketball Camp different?
At most 5 day basketball camps, you just learn the technical skills of the game. At J Robinson Camps, we believe that there are 4 components of being a great basketball player: strength, conditioning, technique and mental toughness. We develop these areas through drills, games and cross-training to make you the most complete player you can be.
Our intensive camps are open to male and female athletes ages 14-18 they are for a longer period of time and will incorporate weight training. Athletes room with campers close in age and train with athletes close in age and/or skill level.
3. What is the daily schedule?
A sample of the daily schedule is posted online in the Camp Details section. Each day, campers will be required to attend different skill development, games, conditioning and training sessions (both physical and mental). While at camp, a daily schedule will be posted in many locations for review.
4. How do I contact the main camp office?
Our camp headquarters are located in Minneapolis, MN. Office hours vary due to the camp season. Visit our Contact Us page for more information.
5. What is the re-enrollment rate from last year?
We have many repeat campers and referrals every summer. Each camp is different and able to give something different to each athlete – if you would like to know past results on a specific camp please call the main camp office.
6. How can I request a roommate?
Roommate requests can be done on registration or called into the main office prior to camp. Roommates are assigned at check-in and can be arranged on site as well. Please note that roommate requests are not guaranteed but most requests are fulfilled.
7. What if I need to stay longer?
You will not be allowed to stay in dorms longer than camp specific dates – plan on arriving and leaving on the first and last days of camp. Supervision is not provided outside of check in and checkout times.
8.Are there religious services at your camp?
Every Sunday athletes are allowed to attend church service of the choice if their place of worship is within walking distance only.
9. When can I visit my camper? – is there something special on the last day?
You are welcome to visit your camper/s. Your camper will know their daily schedule and be able to let you know when to come and visit – contact your athlete for specific details and work out a time that works best with him/her. NOTE: campers are NOT allowed in vehicles at any time. Plan your visits accordingly.
10. What happens if my child gets sick during camp? – or gets hurt right before? – do I get a refund?
If your athlete gets sick during camp we do have trained staff on duty 24 hours a day that can help your camper – we encourage any sick/ill campers to visit our trainers or tell staff of their ailments. If you get hurt right before camp, call main office number as soon as possible. A Cancellation Request Form must be filled out in order to formally cancel your application. You can review our refund policy in our Terms and Conditions – please call the main camp office with any questions.
11. What is your cancellation?
A summary of our cancellation policy is located in our Terms and Conditions – call the main camp office with any questions.
12. What is the Camp Deposit Insurance?
The camp deposit insurance is for your protection against injury, sickness or sudden need to cancel camp. Deposit insurance is only available for purchase at the time you register. By purchasing this insurance, you will guarantee your deposit back to you in the form of camp credit or cash, depending on when your Cancellation Request Form is received. If purchased and you cancel camp 60 days prior to the beginning of camp, you will receive full refund of all monies paid (less the deposit insurance). If purchased and you cancel 59 days prior you will receive full credit including your non-refundable deposit (less the deposit insurance). Both situations require a CRF to be filled out complimented with a special note from doctor, school schedule or proof of conflict. If you choose to not purchase this insurance and have to cancel your non-refundable deposit will not be returned for any reason.
You can review more about Deposit Insurance and our cancellation policy in our Terms and Conditions – call main office with any questions.
13. What kind of food should I expect?
3 meals a day, buffet style, will be available. In addition, there usually are pizza and subs available for purchase in the evening from the camp store.
14. If my son/daughter has special food requests ie. Vegetarian/allergies – can I expect a menu change for them?
If a camper has a food allergy or request – please call the main camp office and we will do our best to accommodate your specific needs.
15. How does my athlete get to and from camp?
Transportation to and from camp is your responsibility. We do provide a shuttle service to and from designated airports ($25 round trip charge per camper). After registration in your confirmation materials there will be a travel form you must fill out and send back. Once our office has received your itinerary we will arrange for a shuttle accordingly. We will only provide this service from the Medford Jackson Airport (Medford, OR – Airport Code: MFR).
Campers are not allowed to enter a vehicle (with the exception of training staff at any time) while they are at camp, even if it is with a parent/guardian.
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Registration/Payment Questions:
- How do I register and pay?
- What does tuition include?
- Do you offer discounted rates?
- Do you offer financial aid?
- Where do I find my confirmation materials after registering for camp?
- When is my full balance due?
- Can I pay some of my fee every month or do I need to pay all at once?
You can register online, over the phone or by mail (click here for application). A $300 non-refundable deposit is due at registration. Your entire balance is due 3 weeks before camp begins.
Tuition includes; 3 meals a day, housing and training for entire duration of camp – please see the camp details section of our website for further information
3. Do you offer discounted rates?
Yes, we offer different discount rates for groups, family, early registration and past campers, view our Discounts and Pricing online or call in to headquarters for your camp specifics.
4. Do you offer financial aid?
No, we do not offer financial aid for any of our camps – however, if you have specific questions about how to raise money or how to pay for camp, call in to headquarters, we will be happy to offer advice on fund raising and sponsorship ideas.
5. Where do I find my confirmation materials after registering for camp?
After registering for camp you will receive a confirmation email that gives your directions of where to find your materials online– if you do not receive 2 weeks after registering call in to headquarters and we can email or mail you a new copy.
6. When is my full balance due?
Your entire balance is due 3 weeks prior to camp. Initially we need the $300 non-refundable deposit, but the remainder will be due in full 3 weeks before camp begins. Campers who still owe a balance at check in will not be allowed to participate.
7. Can I pay some of my fee every month or do I need to pay all at once?
You are more than welcome to make payments online or call in our main office headquarters and make payments with credit card online at any time. Also, feel free to mail in a check – what works for you will work for us. We will then keep track of where your balance is at and you can view your account online. You are only required to pay the non-refundable deposit at time of registration.
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Supervision & Staff Questions:
- Staff to camper ratio?
- Who are directors and there experience?
- How are campers placed into groups?
- How are male/female campers separated?
- Are there female staff?
Registration/Payment Questions
We maintain a camper to staff ration of at least 10:1.
2. Who are directors and there experience?
Camp Director Lynn Kennedy has been coaching basketball for 15 years and the other Staff compliment our intensive camp program.
3. How are campers placed into groups?
On the first day of camp each camper is evaluated by age and skill level – they are placed into groups accordingly.
4. How are male/female campers separated?
Male and female campers are separated in the dorms – each camper is read the rules on the first day of camp – if rules are broken which includes being in opposite sex rooms you will be sent home. You are roomed with athletes of your sex but will be training and practicing with the opposite sex.
Yes, we do have female staff at every camp – there are both male and female staff that can assist a camper or offer advice for any camper.
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1. If you have medication that your athlete may need to be reminded to take will some one be there to remind him/her?
Yes, our trainers can keep your athletes medication with them and remind them to take it every day – he/she will come take the medication and sign off on the day/time they took it.
2. My camper will have medication that he/she can remember to take but, I would like for someone to hold on to it for him/her is that available?
Yes, if your athlete would like our staff to hold on to his/her medication it can be locked up with our Camp Store manager – Camp Store Manager is NOT responsible for reminding campers or reviewing dosage amounts.
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Basketball Related Questions:
- Do I need running shoes?
- How much on-court and 5-on-5 playing time will there be?
- Will there be much ‘free’ time?
- Should I Pack off-court training clothes?
- Can I Buy all the gear at camp? Do you sell basketballs?
Yes, daily.
2. How much court and 5 on 5 playing time will there be?
You will be on the court 3 times a day. Full 5-on-5 games will be played throughout the camp but not necessarily daily. Training sessions, with emphasis on skill development and drills, are the main focus to increase your basketball skill level.
3. Will there be much ‘free’ time?
No, you will want to plan on training close to 8 hours a day and will be allowed a couple of hours during the lunch hour and a couple hours at night for ‘free time’ but, most campers spend that time relaxing, doing laundry, sleeping or contacting parents.
4. Should I pack off-court training clothes?
Yes, you will be training out of the basketball court daily – running shoes, shorts, shirts – rain or shine you will be outside – plan accordingly.
5. Can I buy all the gear at camp? Do you sell basketballs?
There is minimal basketball gear you can purchase at camp – please come with your own. Please see the list of what to bring in your confirmation materials.
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Online Account Questions:
- How do I login?
- I do not have a password or I forgot mine, how do I find it?
- What if I do not have an email address or did not put one on my application?
- When typing in my username and password are they case sensitive?
- Where do I find my Confirmation Materials once I login?
- How do I make a payment online?
- I want to pay with credit card but do not want to type my numbers online, what do I do?
- I have received an email stating that my account has been updated. I have not done anything to my account, what does this mean?
- My name/address/phone number/roommate request etc is wrong – how can I change it?
- When I review my account, I see my camper is registered for the wrong camp. How do I get this corrected?
- I would like to change camps, what do I do?
- I have sent in my forms (Emergency, Medical History, Travel) but my account shows they are incomplete. Have you received them?
- I cannot download my Confirmation Materials?
You must first be registered for camp, either online, by mail, via fax, or over the phone with our staff. After getting registered you will be sent a confirmation email stating you are registered. The email address you provided on your application. In that email you will be provided with a username and log in link – follow the log in link.
You will need to reset your password your first time in the system, just click on ‘Forgot your password?’ link on the login screen.
2. I do not have a password or I forgot mine, how do I find it?
Just click on ‘Forgot your password?’ link on the login screen.
3. What if I do not have an email address or did not put one on my application?
If you do not have an email address that is no problem, you will not be able to view your account online and will be sent your confirmation materials in the mail.
4. When typing in my username and password, are they case sensitive?
Your username is NOT case sensitive however, your password IS. Please be careful when typing in your password – it does make a difference if they are capital letters or not.
5. Where do I find my Confirmation Materials once I login?
After login, in the left menu, you will see ‘FAQs’, click on these and you will be able to download the entire packet. This includes a map and directions, a list of what to bring, all of the forms we will need from you, and everything else you will need to know before you arrive at camp. Please read over this material carefully.
6. How do I make a payment online?
After login, click on ‘make a payment’ on the left hand side of the screen. Type in the amount you want to pay along with your credit card information.
7. I want to pay with credit card but do not want to type my numbers online, what do I do?
That is no problem, you are able to mail in your information or call into the main office with your credit card information at any time to make payments – 612-349-6585.
8. I received an email stating my account has been updated. I have not done anything to my account, what does this mean?
You will receive an email after anything on your account has been updated either by you or our main office. This could mean a payment has been received, your address has been updated, the spelling of your name has been corrected etc. To make sure your account is correct, log in to view your information.
9. My name/address/phone number/roommate request/etc. is wrong. How can I change it?
You are able to change your account on your own. Login to view your account, and in the ‘Overview’ section, click on ‘Registration Details’. You can make the necessary changes and will need to scroll down to click on ‘Update My Account’ - you will then see ‘Account Updated!’ on the top of your screen to confirm you have made changes – you will also receive an email.
10. When I review my account, I see my camper is registered for the wrong camp. How do I get this corrected?
You will want to notify our main office of the error as soon as possible. The best way is to write an email to info@jrobinsoncamps.com informing them of the wrong camp information and what the correct camp should be. Please remember to include your camper’s name. You will receive an email confirmation when the change has been made. Please allow 5 business days for the change go through.
11. I would like to change camps, what to I do?
You will want to notify our main office as soon as possible. The best way is to write an email to info@jrobinsoncamps.com informing them of the current camp information and what the new camp information should be. Please remember to include your camper’s name. You will receive an email confirmation when the change has been made. Please allow 5 business days for the change go through.
12. I have sent in my forms (Emergency, Medical History, Travel) but my account shows they are incomplete. Have you received them?
Please allow for 6-10 business days after mailing your papers for them to be processed in our office. If your account does not reflect your papers being received after 10 full business days please contact the main office in Minneapolis.
